Warranty Policy

Hyperice Malaysia Local Warranty Policy for Hyperice and Normatec products

All Hyperice Techs, Normatec Devices and Accesories contain active warranty
covered by
Hyperice Malaysia
only upon
complete and successful registration
with the following particulars stated below for
Hyperice Malaysia Warranty Registration.

1. Name
2. Date of Purchase
3. Product Type
4. Warranty Code
(Hyperice Malaysia Warranty Card)

More details about the coverage of Hyperice Malaysia Local Warranty for
Hyperice Techs, Normatec Devices and Accesories are listed below.

Hyperice Malaysia
offers a one-year local (Malaysia) warranty that covers
product failure due to defects in material or workmanship.
Applicapble for the following
Hyperice Techs stated below.

Percussion Technology :
1. Hypervolt 2 (60w) Bluetooth Massage Gun / Hypervolt (60w) Bluetooth Massage Gun 
2. Hypervolt 2 Pro Plus (90w) Bluetooth Massage Gun / Hypervolt Plus (902) Bluetooth Massage Gun
3. Hypervolt Go 2 (40w) Massage Gun / Hypervolt Go (40w) Massage Gun

Local warranty covers :
- Hypervolt Motor Unit
- Lithium Battery
- Applicator Head(s)
- Charger / Adapter

Vibration Technology :
1. Hypersphere Vibration Massage Ball
2. Hypersphere Mini Vibration Massage Ball / Hypersphere Go Vibration Massage Ball
3. Vyper 3 / Vyper 2 Vibration Foam Roller

Local warranty covers :
- Hypersphere / Hypersphere Mini/ Hyperspehre Go Motor Unit
- Vyper 3 / Vyper 2 Motor Unit
- Charger / Adapter

Thermal Technology :
1. Venom Leg Heat Vibration Strap
2. Venom Back Heat Vibration Strap
3. Venom Shoulder Heat Vibration Strap
4. Venom Go

Local warranty covers :
- Venom Control Unit
- Compression Strap
- Heat Pads
- Charger / Adapter

Hyperice Ice Compression Technology :
1. Knee Ice Compression Strap
2. Back Ice Compression Strap
3. Shoulder Ice Compression Strap
4. Utility Ice Compression Strap

Local warranty covers :
- Ice Cell
- Compression Strap

Dynamic Air Compression Technology :
1. Normatec 2.0 Leg Recovery System
2. Normatec 2.0 Pro Leg Recovery System
3. Normatec 3 Leg Recovery System 
4. Normatec Go Leg Recovery System

Local warranty covers :
- Normatec Control unit
- Hose
- Leg Attachment
- Charger / Adapter

Normatec Accessories :
1. Normatec Hip Attachment
2. Normatec Arm Attachment

Local warranty covers :
- Normatec Attachment Unit

The local warranty covers the
replacement or exchange 
of part(s)
according to respective
defects, dysfunctions and issues. 

The local warranty excludes return policynormal wear and tearcosmetic damages, misuse
modification in any way. 

Hyperice Tech upgrade is not applicable with any balance top up
once the
Hyperice Tech is unpacked or opened
(Back In Box).

These terms are applicable for all
Hyperice Techs and Normatec
devices, sets and attachments.

There is no repair service available for any
Hyperice Techs or Normatec devices, sets and attachments across all regions, globally


Shipping & Returns

Shipping Fee will be required
to all Hyperice prodcuts according to Geo Zones (Malaysia and Singapore)
according to respective postal code.
Shipping fee will only be waived when Free Shipping is stated
for selected product(s) and region(s).

For any return(s) regards to warranty claims and inspection matters,
customer will bare the Shipping Fee back to Hyperice Malaysia.
This applies to all regions across Malaysia and Singapore.